Refund & Returns Policy

Last updated: October 29, 2026

At Farmhouse Designs, we want you to love what you order. If something isn’t right, please review our returns and refunds policy below.

1. Return Eligibility

Eligible items may be returned within 30 days of delivery.

To qualify for a return, an item must generally be unused, in its original condition, and returned with its original packaging where reasonably possible. Proof of purchase may be required.

Some items may not be eligible for change-of-mind returns, including personalized, customized, or made-to-order products, unless otherwise stated or required by applicable law.

This policy does not limit your rights regarding defective, damaged, incorrect, or misrepresented products.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and clear photographs where helpful. We will review the issue and work with you on an appropriate resolution, which may include a replacement, repair, or refund as applicable.

Please do not discard a damaged item or its packaging until we have had a reasonable opportunity to review the situation, unless doing so is necessary for safety.

3. How to Request a Return

To request a return:

Contact us at ali@farmhousedesignsco.com with your order number and the reason for your return.
Wait for our instructions and return authorization, if required.
Package the item securely and follow the return instructions we provide.

Please do not send items to an address that has not been confirmed for returns.

4. Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs unless we state otherwise.

If an item is confirmed to be defective, damaged, or incorrectly supplied, we will arrange an appropriate resolution and cover return shipping where required by applicable law.

Original shipping charges may be non-refundable for change-of-mind returns, except where required by law or otherwise stated by us.

5. Refunds

Once we receive and inspect an eligible returned item, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

We cannot guarantee the exact date on which a refund will appear in your account.

6. Exchanges

Exchanges are subject to product availability. Contact us before returning an item so we can confirm whether an exchange is possible.

If the requested replacement is unavailable, we will discuss the available options with you.

7. Cancellations and Order Changes

If you need to cancel or change an order, contact us as soon as possible.

We will try to accommodate requests made before an order enters processing or production, but changes cannot be guaranteed. Personalized or made-to-order products may not be cancellable once production has begun, subject to applicable law.

8. Missing or Delayed Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will review the available tracking information and help resolve the issue. Delivery delays and missing packages will be handled according to the circumstances and applicable law.

9. Contact Us

For all return, exchange, or refund inquiries, please contact:

Farmhouse Designs
Email: ali@farmhousedesignsco.com
Website: https://farmhousedesignsco.com/